Active Physiotherapy Solutions

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Reviews of Active Physiotherapy Solutions

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  Katie Grimson Added August 09, 2020

  ★ ☆ ☆ ☆ ☆
  Was not particularly happy, the Dr was great; however, the receptionist wrote the wrong date on my card. The appt card stated that the appt was for the week after, not this particular day.
  I was planning on cancelling anywho as my circumstances have changed. But when I received a confirmation text 10min before closing the day before the appt that I thought was not until the week after-I called soon after opening the next day to cancel.
  I explained the incorrect date had been written on my appt card to the receptionist, to wish she showed no signs of apologising and stated a $40 fee was in place due to a short notice of cancellation.
  I understand the appts fill quickly; but when it is not my fault that I did not know the appt was on this day, I really do not see how it ia fair for myself to pay the fee. $40 is a fair amount of money to myself.
  To be honest, this lack of care from the staff has deterred me from ever going there again, which is a shame, because the Dr really was lovely and helped me a lot even just in my first visit.
  I did not argue, as enough is happening at the moment and I did not feel like any fuss being made, so I paid the fee that afternoon, apologised to the staff for causing trouble, assured them that I would never usually miss an appt. In return? I got no apology. No sympathy. I understand we all make mistakes, so I was not upset that my appt card was written incorrectly, and was polite at all times. But I do wish they did the correct thing and at least tried to help me out, and take responsibility for what happened.
  Sorry for the long winded review. But I have nothing but good to say about the Drs, but do wish the staff had a bit more care factor. And this is not me being rude, I just feel the need to be honest about my experience.

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