Bundaberg Home Theatre

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Reviews of Bundaberg Home Theatre

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  Brian Gray Added May 20, 2018

  ★ ★ ★ ★ ★
  Bundaberg Home Theatre installed a complex high quality audio system throughout our house. The team was highly professional, courteous and friendly and above all extremely helpful. We are delighted with the system and the advice we received when we were choosing it. Then after installation they were happy to come to our house to teach us how to overcome any problems we had operating the system.
  Over a year later, we were the beneficiaries of their after sales service. We began to experience problems with one of our components (a Cyrus CD player/Amp). When we contacted Bundaberg Home Theatre there wasn't the slightest hesitation on their part. They lent us a replacement and took up our case with a reluctant distributor who first claimed the warranty had expired but eventually responded with a repair. When this also proved faulty another successful battle was taken up on our behalf for a replacement unit. This process was repeated on two further occasions with units failing. At last, when the Cyrus distributor refused to respond further, Bundaberg Home Theatre gave us their own display unit which we are pleased to say is working perfectly. Thus, Bundaberg Home Theatre absorbed the replacement cost for the unit themselves.
  Although this process sounds traumatic it was the exact opposite for us. However, we doubt it could have been so stress free for the team at Bundaberg Home Theatre. From the early stages, we were reassured that they were prepared to replace the Cyrus units with another brand if we wanted to do so. However, we were reluctant to do this as we loved the sound we had with our system and also liked the styling of the Cyrus units. Never, at any stage was the stress they encountered dealing on our behalf transferred to us. They remained helpful, friendly and above all professional.
  This whole episode has underlined for us the advantages of dealing with professionals when you are seeking quality audio.
  

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